Terms and Conditions

By downloading, installing, accessing, or using the Duramater Education app, website, or any related services, you are agreeing to comply with and be legally bound by these Terms, our Privacy Policy, and all applicable laws and regulations.

If you are using the Service on behalf of an organization, institution, or entity, you represent and warrant that you have the authority to bind that organization to these Terms. In such cases, "you" refers to both the individual user and the organization they represent.

These Terms constitute a legally binding agreement between you and Duramater Education ("Duramater," "we," "us," or "our"). If you do not agree to these Terms, you must immediately cease all use of the Service and uninstall any downloaded applications.

You must be at least 18 years of age, or the age of majority in your jurisdiction, whichever is higher, to use the Service. The Service prepares candidates for postgraduate and super-specialty medical entrance examinations and is intended for adults. It is not directed at children, and we do not knowingly collect personal data from anyone under 18.

By using the Service, you represent and warrant that:

• You meet the minimum age requirements specified above;
• You have the legal capacity to enter into a binding contract;
• All information you provide during registration is accurate, complete, and current;
• You will maintain the accuracy of such information and promptly update it as necessary;
• Your use of the Service does not violate any applicable law or regulation.

To access certain features of the Service, including premium content and personalized study materials, you must create an account. You can do this by signing in with Google, by using Sign in with Apple in our iOS app, or with an email address and password. You agree to provide truthful and accurate information when you register and to maintain the accuracy of such information.

Authentication is handled for us by Google Firebase Authentication, and we do not store your password on our own servers. Where you sign in with Google or Apple, your account security is governed by that provider’s credentials. You are solely responsible for maintaining the confidentiality and security of the credentials you use to sign in and for all activities that occur under your Duramater account, whether or not authorized by you.

You agree to:

• Secure the account you use to sign in with appropriate security measures;
• Immediately notify Duramater of any unauthorized access, use, or breach of security;
• Log out of your account at the end of each session when using shared devices;
• Take reasonable precautions to protect your account from unauthorized access.

Duramater shall not be liable for any loss or damage arising from your failure to secure your sign-in credentials or from unauthorized use of your account.

Duramater Education provides a comprehensive educational platform offering the following services for medical professionals and students preparing for postgraduate entrance examinations:

• Question banks (Qbanks) with detailed explanations and references;
• Subject-wise and grand test series simulating actual exam patterns;
• Mock examinations for NEET SS, INI SS, and other medical entrance exams;
• High-yield study materials, topic PDFs, and revision notes;
• Performance analytics, progress tracking, and personalized recommendations;
• Discussion forums and community features for peer learning;
• Mentorship guidance and expert-curated content.

You agree to use the Service solely for personal, educational, and non-commercial purposes related to your professional development and exam preparation. The Service is designed to supplement, not replace, formal medical education and clinical training.

You agree not to engage in any of the following prohibited activities:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying ideas, algorithms, or structure of the app or any software provided as part of the Service;
• Copy, modify, distribute, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content, materials, questions, explanations, or intellectual property from the Service;
• Use any robot, spider, scraper, crawler, or other automated means to access, monitor, copy, or extract data from the Service;
• Circumvent or attempt to circumvent any access controls, security measures, or usage limitations implemented by the Service;
• Share, sell, rent, lease, or sublicense your account or access credentials to any third party;
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity;
• Upload, transmit, or distribute any viruses, malware, or other harmful code;
• Use the Service in any manner that violates applicable local, state, national, or international laws, regulations, or ordinances;
• Interfere with or disrupt the integrity, security, or performance of the Service or its underlying infrastructure.

Violation of these restrictions may result in immediate termination of your account, forfeiture of any paid subscriptions, and potential legal action.

The Service offers both free and paid subscription tiers. Certain advanced features, including premium Qbanks, comprehensive test series, exclusive study materials, and personalized mentorship features, require a paid subscription.

Payment Processing: Payments for premium services are processed through secure third-party payment gateways, including but not limited to Razorpay. By subscribing to paid features, you authorize Duramater to charge your selected payment method for all applicable fees, including subscription fees and any applicable taxes.

Billing and Renewals: Subscriptions are billed in advance on a recurring basis (monthly, quarterly, or annually, depending on your selected plan). Unless you cancel your subscription before the renewal date, your subscription will automatically renew for the same duration at the then-current subscription rate.

Price Changes: Duramater reserves the right to modify subscription fees at any time with reasonable prior notice. Any price changes will take effect at the beginning of the next billing cycle following the notice period.

Refund Policy: All payments are final, non-transferable, and non-refundable, except where required by applicable law or as expressly stated in our Refund Policy. By subscribing, you acknowledge and agree that you are not entitled to refunds for partial months or unused portions of your subscription.

All content, materials, and intellectual property available through the Service, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, question banks, explanations, study materials, data compilations, trademarks, and trade dress, are the exclusive property of Duramater Education or its licensors and are protected by Indian and international intellectual property laws, including copyright, trademark, and patent laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the content solely for your personal, non-commercial educational purposes in accordance with these Terms. This license does not include:

• Any resale or commercial use of the Service or its contents;
• Any collection or use of product listings, descriptions, or prices;
• Any derivative use of the Service or its contents;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you are reserved by Duramater Education.

You may have the opportunity to upload, submit, or post content to the Service, including but not limited to notes, questions, feedback, comments, suggestions, and other materials ("User Content").

By submitting User Content to Duramater, you grant us a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, non-exclusive license, with the right to sublicense, to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly display, and publicly perform such User Content in any media formats and through any media channels, for the purposes of operating, promoting, improving, and developing the Service.

You represent and warrant that:

• You own or have all necessary rights, licenses, and permissions to submit the User Content;
• The User Content does not infringe upon any third-party intellectual property rights, privacy rights, or publicity rights;
• The User Content does not contain any defamatory, obscene, offensive, or illegal material;
• The User Content complies with all applicable laws and regulations.

Duramater reserves the right, but not the obligation, to review, monitor, or remove any User Content at our sole discretion.

Duramater Education is committed to protecting your privacy and handling your personal data responsibly. Your personal information, including registration details, payment information, usage data, and any other information you provide, is collected, processed, and stored in accordance with our Privacy Policy.

By using the Service, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy. You acknowledge that your data may be transferred to and processed in countries other than your country of residence, including India, where our servers and service providers may be located.

As-Is Basis: The Duramater Education Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

No Guarantees: Duramater does not warrant that:

• The Service will meet your specific requirements or expectations;
• The Service will be uninterrupted, timely, secure, or error-free;
• The results obtained from using the Service will be accurate, complete, or reliable;
• Any errors in the Service will be corrected;
• Your use of the Service will result in passing any examination or achieving any particular score.

Educational Purpose Only: All content provided through the Service is for educational and informational purposes only and should not be construed as medical advice, diagnosis, or treatment. Always consult qualified healthcare professionals for medical guidance.

Limitation of Liability: To the fullest extent permitted by applicable law, Duramater Education, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, goodwill, use, or other intangible losses, arising out of or relating to your access to or use of, or inability to access or use, the Service, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all claims exceed the amount paid by you to Duramater for the Service during the twelve (12) month period immediately preceding the event giving rise to the liability, or five hundred Indian Rupees (₹500), whichever is greater.

You agree to indemnify, defend, and hold harmless Duramater Education, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your access to or use of the Service;
• Your violation of these Terms or any applicable law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any User Content you submit, post, or transmit through the Service;
• Your conduct in connection with the Service.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

Duramater reserves the right, in its sole discretion and without prior notice, to suspend, disable, or terminate your access to all or part of the Service at any time, with or without cause, including but not limited to:

• Any violation of these Terms or our policies;
• Fraudulent, abusive, or illegal activity;
• Extended periods of inactivity;
• Technical or security issues;
• Discontinuation of the Service or any part thereof.

You may terminate your account at any time by contacting our customer support team at support@duramater.in. Upon termination, all licenses and other rights granted to you under these Terms will immediately cease, and you must cease all use of the Service.

Sections 7 (Intellectual Property), 10 (Disclaimers and Limitation of Liability), 11 (Indemnification), 13 (Governing Law), and any other provisions that by their nature should survive termination, shall survive the termination of these Terms and your use of the Service.

Governing Law: These Terms and any dispute arising out of or relating to these Terms, the Service, or your use thereof, shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

Jurisdiction: Any legal suit, action, or proceeding arising out of or related to these Terms or the Service shall be instituted exclusively in the courts located in Bengaluru, Karnataka, India. You waive any objection to venue in such courts and consent to the personal jurisdiction thereof.

Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, including the formation, interpretation, breach, termination, or validity thereof, shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted in Bengaluru, Karnataka, India, in the English language, by a sole arbitrator appointed by mutual agreement of the parties. The arbitrator's decision shall be final and binding on all parties.

Duramater shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Duramater reserves the right, at its sole discretion, to modify, amend, or update these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Service with a revised "Effective Date" and, where appropriate, by sending you an email notification or displaying a prominent notice within the app.

Your continued use of the Service after the posting of revised Terms constitutes your binding acceptance of the changes. If you do not agree to the revised Terms, you must discontinue using the Service immediately.

It is your responsibility to review these Terms periodically to stay informed of updates. We encourage you to check this page frequently for any changes.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms, and the remaining provisions shall continue in full force and effect.

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and Duramater Education concerning the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written, between you and Duramater regarding the Service.

If you have any questions, concerns, or comments about these Terms or the Service, please contact us at: